Contact Us

Schedule an Appointment Visit a Branch

Online, on the phone, or through the mail. We're here to help.

We know you need to contact us and it's probably pretty urgent. That's why we give you plenty of options and make them easy to use. We're ready to serve and provide the answers you need.

By Phone

Our Contact Center is available 24/7.

Call or Text: 701.255.0042
Call: 1.800.735.6922

By Live Chat

Monday - Friday: 7:30 a.m. - 5:00 p.m.
Saturday: 9 a.m. - 1 p.m.

By Mail

Capital Credit Union
PO Box 2096
Bismarck, ND 58502-2096

On Social Media

For Lost or Stolen Cards, or to Report Fraudulent Use of Your Card

For debit, credit and ATM cards, please call 1.888.241.2510 from within the US and 1.909.941.1398 from outside the U.S.

Credit Report Direct Dispute Notice

Use these procedures to dispute inaccurate credit reports. Download the form now.

Change of Address

The Change of Address Form will require member and joint owner (if applicable) signatures. Please print and sign these applications and return them to us by mail or in person.

Should You Notify Us When Traveling?

Thanks to improvements in fraud detection technology and the added security of chipped and contactless cards, travel notifications for your Capital Credit Union debit and credit cards are no longer necessary, even if you're traveling abroad. Just make sure the phone numbers and email address associated with your account are up to date. That way, we can quickly and easily contact you if there are any issues with your card during your travels.

Take a moment to fill out this form and we'll be in touch with you soon. Please keep in mind, do not include any sensitive account information through this form.

  • First Name is a required field
  • Last Name is a required field
  • Email Address is a required field
  • Phone Number is a required field
  • Phone number is invalid.
  • Are you a Capital Credit Union member? is a required field
  • What is the subject of your inquiry? is a required field
  • Message is a required field
  • is a required field

If you're interested in requesting a donation from Capital Credit Union for your organization, please fill out this form. We receive many requests for donations, volunteer support and community sponsorships and, if approved, will grant only one donation request per organization, per calendar year.

  • Organization (we are unable to donate to individuals) is a required field
Requests should be submitted at least 90 days before an event.
    • Tell us about the organization is a required field
    • How will the donation be used? is a required field
      • Contact name is a required field
      • Street Address is a required field
      • City is a required field
      • State is a required field
      • ZIP is a required field
      • ZIP is invalid
      • Phone number is a required field
      • Phone number is invalid
      • Email address is a required field
      • Are you a Capital Credit Union member? is a required field
      • Who should we make the check payable to? is a required field
      • What is the payee address? is a required field
      • is a required field

      Capital Credit Union is a full-service financial institution with locations in Bismarck, Mandan, Fargo, Beulah, Hazen, New Salem and Flasher, North Dakota.

      “We have had an account with Capital Credit Union since we got married 50 years ago. Since then, more and more services have become available, so we don’t have to go to other financial institutions for what we need. We can get it all here at Capital Credit Union.”

      - Member

      “Capital Credit Union has always treated me fairly and with respect. Whenever I’ve had a problem, they are there to help resolve it.”

      - Member

      “I have been with Capital Credit Union for over 40 years and the changes made throughout the years for customer service have kept me here. Lobbies open 7 days a week, automated phone system and now the online app making transactions easier than ever.”

      - Member

      “Capital Credit Union locations are always close, efficient and friendly.”

      - Member